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Return & Exchanges

Starting online returns is easy  

Hopefully, you love everything you have purchased, but if something does not work out, select the option that best suits your needs!

Submit a return request through our Return Portal

PLEASE NOTE: Orders placed through Instagram Shop, Facebook Shop, and international orders are not eligible to be returned through the Return Portal

If you wish to still make a return and be responsible for the return label, please ship the return to the address below:

Ember&Dahlia

14 Prospect Hill, Apt 1B

Flemington NJ, 08822

Please ensure your items meet our eligibility requirements (listed below)

What items are returnable?

30-day return policy, which means you have 30 days after receiving your item to request a return. 

  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • Original tags (if applicable) must be attached & intact.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.

Damage, loss, or theft issues  

  • If the purchased product is faulty, reach out to us within 7 days of the delivered date. 
  • If the purchased product is loss, or theft, Please collect evidence and contact us immediately.  

Exchanges 

Unfortunately, we do not accept exchanges due to constant changes in inventory.  If you need a different size, we suggest you reorder the size you need and we will credit your account for the returned item as soon as we receive it.

Refund solutions  

  • Refund to original payment method.

How soon will I get my refund?  

  • After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at emberanddahlia@gmail.com.
Start a Return

Free Shipping

For you - free shipping when you spend over $50. We guarantee that your order will be processed and completed within one business day.

Hassle-free returns

It's okay to change your mind - we are only human! so at Ember's, we will give you free effortless returns!

Secured Checkout

Ember&Dahlia will securely accept and process your payments, you will have a stress-free customer checkout experience

You are beautiful and deserve to have beautiful things.

Ambar